Order Processing
We confirm receipt of the order within 8 hours by contacting the customer and update them the order details.
Cancellation of Order
In case you changed your mind after placing the order, you can log back in and cancel the same if the item is not already shipped.
Delivery
We strive to get the products to the desired delivery location as early as possible and our normal delivery lead time is between 12 hrs to 48 hours from the date of order receipt in to our system. Delivery lead time may vary based on the pin codes of your delivery address and will be updated. However in light of the recent government restrictions on operations, delivery & after sales services may be affected and delayed further. Our executive will reach out to you over the phone to brief about the exact order position, indicative delivery date, time and charges if applicable.
Delivery Charges
Delivery within 10Kms from our showroom is free and distances beyond the same may attract additional delivery charges. Our executive will update you about delivery charges prior to dispatch of products.
Product installation & Demo
Products where demo or installation is required, we will initiate the same from our side and all pre requisite for installation to be arranged by the customer such as live power socket connection at site, water inlet and outlets where applicable. Demonstration of product functions (only operational) will be done by the visiting technician for ACs, Refrigerators, Front Load & fully automatic Washing Machines and Televisions. Few products which are in the category of plug and play such as DC refrigerators, Semi-automatic washing machines and small kitchen appliances are exempted from the demo and installation which will be notified upon delivery of products. All extras during Installation shall be borne by the customer at actuals such as additional length of copper pipes, core cutting, outdoor unit stand, wall mount unit etc, where applicable.
Exchange of Product
All products under exchange to be uninstalled, cleaned and packed for return to the store upon delivery of new products. Second visit to pick the old product may attract additional transportation charges at actuals.
Extended Warranty
Apart from warranty provided by manufacturers, Pittappillil provide extended warranty for a nominal premium for products sold by us, Wecare, our extended warranty scheme is applicable for most of the products and will commence immediately after the manufacturer warranty expires with same terms and condition of manufactures warranty. Extended warranty can be availed for additional one or two years. We will get the item either repair or replaced as per the recommendation of company trained technicians. All repairs are as per the conditions of extended warranty scheme and will cover only for the normal wear and tear on actual usage and not on any damages caused otherwise. Refer additional warranty document T&Cs for full details.
Return Policy & Refund
Return of product will be as per the manufacturers’ conditions of product return due to manufacturing defects and will be dealt as per their policy. Refund or replacement with new product will be initiated as per the approval of manufacturer and not from the retailer side. Refund to the designated account after fulfilling all formalities of product return.
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