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F.A.Q

We accept various payment methods, including credit/debit cards, UPI, net banking, and credit/debit card EMI. For specific payment options, please check our checkout page.

Log in to your account using your mobile number or email. After logging in, go to the "Account" section and select "Orders." You’ll find a list of all your orders there. Click on "Track" to see the status of your order.

Returns will be processed according to the manufacturer’s policy for products with manufacturing defects. Refunds or replacements will be initiated based on the manufacturer’s approval, rather than from the retailer. Refunds will be issued to the designated account once all return formalities have been completed.

Yes, many of our products come with a manufacturer’s warranty. Specific warranty information can be found on the product page. You can obtain an extended warranty for your product by purchasing the WE CARE warranty from our store. Information about the extended warranty can be found on your invoice.

You can reach our customer support team via email at [email protected] or by calling us at 7034088999. Our hours are Monday to Friday, 9 AM to 5 PM EST.

For products needing demo or installation, we’ll schedule the visit. Customers should ensure a live power socket and water connections are ready. Our technician will show basic functions for appliances like ACs and washing machines. Plug-and-play items won’t need a demo. Any extra installation costs will be the customer’s responsibility.

Shipping times vary based on your location and the items ordered. Standard shipping typically takes 1- 3 business days.

If you change your mind after placing an order, you can log back in and cancel it as long as the item hasn’t already been shipped.

We have 81 showrooms located throughout Kerala. You can visit your nearest showroom for service or support.

We frequently run promotions and discounts. To stay updated, subscribe to our newsletter or check our website for the latest deals.